List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Design a site user test | 1.1 Establish the usability test methods 1.2 Identify critical business functions 1.3 Identify the full range of users 1.4 Confirm user expectations through market analysis, business intelligence and customer feedback 1.5 Establish the performance potential of the business, from the business requirements or other approved sources 1.6 Establish the performance measurement and success criteria, to measure actual performance against user expectations 1.7 Test the site when ready and record the outcomes |
2. Conduct the user test | 2.1 Document the process performance indicators and benchmarks, and disseminate them to a sample group of users 2.2 Assemble a full representative range of users and preferred technologies, to test site features and functions, based on the business specification 2.3 Ensure maximum user satisfaction, through ease of navigation controls and design 2.4 Ensure that user and legal, accessibility, privacy and equity requirements and expectations are met |
3. Evaluate the user test | 3.1 Collate site performance results and measure them against performance indicators and benchmarks, based on user expectations 3.2 Identify performance shortfalls, and ensure that acceptable performance solutions are developed according to business requirements 3.3 Establish an evaluation feedback mechanism and provide to users |
4. Document the results | 4.1 Identify solutions to the problems encountered during the testing phase 4.2 Discuss problems with developers and ensure that the solutions are continuously refined 4.3 Ensure that the proposed solutions meet business requirements and user expectations 4.4 Document the final solutions in line with organisational guidelines, and distribute to the appropriate person |
Evidence of the ability to:
research user needs
design a valid usability test, and set benchmark metrics
facilitate the test process and document the results
document and propose solutions, to meet user needs and the current, and future, needs of the business.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain the principles of accessibility and equity, in the context of website development
outline the technical performance measurement of a typical web site
describe common user testing principles and techniques
outline the following important considerations for a website:
architecture
privacy
security
describe workload metrics, and explain the implications for website design
describe the website design as it applies to:
business process
customer and business liaison
electronic commerce modelling language
outline the organisational policies and procedures relating to website functionality.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the website technologies field of work, and include access to:
analysis software
the e-business website
the organisational policy and procedures
the requirements documentation
a site server
site server software
web servers.
Assessors must satisfy NVR/AQTF assessor requirements.